Program Representative

September 10, 2023
As assigned within Mohave County, AZ
Job Type


Job Summary

Mohave County Community Services is currently recruiting for Program Representatives in the Workforce Development Division in the

La Paz County, AZ location

*This is a Grant Funded Position*

Performs professional level work in delivery of career coaching services for participants of employment and training programs in the areas of employment competency, outreach service, vocational placement or other related activities as defined by program and grant requirements awarded to the Mohave County Arizona@Work Job Center.

Work is performed under direction of a higher level of authority.

The employee is expected to exercise initiative and independent judgment in performing program activities in accordance and ensuring compliance with established policies, procedures, regulations and requirements.

Essential Job Functions

  • Implements program requirements of the Workforce Innovation & Opportunity Act and the Quest Disaster recovery National Dislocated Worker Grant relating to adult, dislocated workers and/or youth participants; determines eligibility for program enrollment based on income criteria and priorities of service; explains program rules, regulations, and procedures to participants; enrolls participants and prepares employment and training plans; provides on-going case management and career coaching to support plan implementation.
  • Creates and updates hard copy and electronic database client files by recording each contact made with clients and families; maintains records required for active participants and for follow-up after these clients are exited from the program.
  • Serves as a liaison between clients and community agencies; collaborates with relevant agencies to create and work toward unified case management plans.
  • Maintains an awareness of local job market and opportunities to assist in providing guidance to clients; may attend job fairs, conduct special workshops, presentations, group orientations, or perform other training and outreach services.
  • Counsels and assists clients in understanding causes of and contributing factors to their barriers to employment and persuades them to identify and utilize personal and external resources to resolve or alleviate those barriers.
  • Assesses participant need for support services; provides remedial budget counseling and evaluates participant income/expenses, determining means to resolve financial gaps.
  • Researches, recommends and administers assessment instruments; evaluates and interprets results of assessment instruments such as, but not limited to: Test of Adult Basic Education (TABE), WorkKeys, O*Net and others.
  • Reviews, and teaches employment competency curriculum to include pre-employment, work maturity, and soft skills.
  • Reviews classwork and documentation for employment competency program.
  • May participate on relevant committees, councils and/or boards, as assigned.


  • Performs related work as required.
  • Performs special assignments as requested.
  • Performs related work as required under the local approved policies and procedures for the Quest Disaster Recovery National Dislocated Worker Grant Program.
  • Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures.

Minimum Qualifications

  • A Bachelor's degree in education, social work or other related field.
  • Two (2) years case management experience that includes the provision of training in employment competency, job skills or other skills design to develop and enhance an individual's employable knowledge, skills and abilities in acquiring future employment.
  • Or any equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.


  • Must possess a valid State of Arizona Driver's License at the start of employment and maintain said license while employed in this position.
  • Must provide an acceptable three (3) year driving history at no cost to the County.

Knowledge, Skills & Abilities

Knowledge of:

  • Mohave County Rules, Administrative Procedures, Code of Ethics, and department policies, rules, regulations, and procedures.
  • Current state and federal labor laws and of labor relations practices and activities.
  • Understanding, interpreting and applying pertinent federal and state laws and regulations, technical materials and departmental procedures to the planning, coordinating, and performing of activities associated with employment competency activities and program responsibilities of the Mohave County One-Stop Career Center.
  • Workforce-related and social service agencies and programs available in the community.
  • Development/implementation of employment competency and job skills curriculum.
  • Effective interviewing and counseling techniques.
  • Training and instructional methods and techniques used in the development and enhancement of an individual's knowledge, skills and abilities in preparation for employment.
  • Employment practices and procedures.
  • Current policies and regulations governing eligibility for clients.
  • Job market trends including occupational requirements of employers in the community.
  • Principles and practices of leadership and supervision.
  • Modern office practices and procedures.

Skill in:

  • Teaching principles and instructional methods and techniques.
  • The operation of computer hardware and software and peripherals, calculators, and electronic presentation equipment.

Ability to:

  • Effectively aid others in learning employment competencies and job skills.
  • Develop curricula and/or design projects for individuals and groups to enhance employment competency; develop and revise supporting testing/training materials and manuals.
  • Conduct teaching sessions and develop and obtain appropriate teaching materials.
  • Plan, organize, coordinate, implement, and develop programs.
  • Set priorities, assign, schedule, train, supervise and evaluate work activities and to persuade assigned personnel effectively.
  • Apply pertinent federal and state laws and regulations.
  • Analyze and evaluate data collected to develop and prepare concise, orderly recommendations and reports in a timely manner.
  • Communicate clearly and concisely, both orally and in writing.
  • Maintain accurate and up-to-date records and documentation.
  • Analyze situations and determine appropriate or alternative actions.
  • Make decisions in accordance with established policies and regulations.
  • Establish and maintain cooperative working relationships with those contacted in the course of work.


Mohave County provides two options for Self Insured Medical Plan, paid by Employee & Employer, to regular employees (employees who work at least 30 hours per week). Both plan options utilize the Blue Cross Blue Shield of Arizona for in Arizona coverage, plus the Aetna Choice POS II network for out of Arizona coverage; when you need medical care, select a provider from the directory and verify the provider's current status as a network provider. The medical plans include pharmacy benefits.

  • Summary Plan Description
  • PLAN 1: Exclusive Provider Organization (EPO) Plan Deductible $1,000 per person deductible. Calendar Year Out of Pocket Maximum per Single Coverage is $6,300 and $12,700 for Family Coverage.
  • PLAN 2: High Deductible Health Plan (HDHP) $3,000 maximum Out of Pocket for Single Coverage and $6000 maximum Out of Pocket maximum for Family

Out of Pocket Maximum includes medical Deductible, medical Copays, Prescription Drug Deductible and Copays.


Teladoc is a healthcare option available 24 hours per day, 7 days per week, and 365 days per year for non-emergent medical conditions.

Flexible Spending Accounts (FSA)
This voluntary benefit is available to all regular employees working at least 30 hours per week. This pre-tax option will reduce taxable income.

  • Health care reimbursement account: up to $2,850 per year
  • Dependent daycare reimbursement account: up to $5,000 per year

Health Savings Account (HSA)
This voluntary benefit is available to all qualified employees who are on the High Deductible Health Plan. This pre-tax option will reduce taxable income. You may elect to contribute up to the full 2023 annual limit:

  • $3,850 max employee contribution for Single coverage
  • $7,750 max employee contribution for Family coverage.

Dental insurance is available to regular employees working at least 30 hours per week through Ameritas.

  • High Option: $2,000 maximum annual benefit.High Option includes orthodontia benefit with lifetime maximum of $1,500.
  • Low Option: $2,000 maximum annual benefit.

Vision insurance is available to regular employees working at least 30 hours per week through Ameritas. Ameritas offers access to a broad network of independent providers as well as access to out-of-network providers with two plan options available. Plan 1: EyeMed ViewPointe or Plan 2: VSP Focus.

Short Term Disability
Coverage is through Ochs, Inc. - Madison National
Short-Term Disability (STD) is insurance that replaces some of your income if an injury or illness prevents you from working. Provided by Mohave County.

Life Insurance
Coverage is through Ochs, Inc. - Minnesota Life

  • Basic Life Insurance / Accidental Death & Dismemberment of $50,000
  • Provided by Mohave County to regular employees working at least 30 hours per week

Optional / Voluntary Benefits
Payroll deductions are available for the following Optional / Voluntary Benefits:

  • Supplemental Life Insurance is available through Ochs, Inc.- Minnesota Life Insurance Company for employees, spouse and dependent children.
  • Tax Deferred Compensation Plan 457: this option is voluntary and available to all employees through ICMA-RC or Nationwide.
  • Identity Theft Protection is available through IdentityForce, Sontiq for employees and eligible dependents

Retirement Systems / Long-Term Disability
Mohave County is a MANDATORY participating agency in these classification-based retirement systems:

  • (ASRS) Arizona State Retirement System: Eligible employees working at least 20 hours per week for 20 weeks or more. MANDATORY contribution rate as of 07/01/2023 is 12.29% beginning on your first paycheck and is employer matched.
  • (CORP) Correction Officers Retirement Plan: Employees in Adult Detention positions with the Sheriff's Office. Contributions begin 90 days after first day of employment. Election rates of contribution are between 5% - 40%; default rate of 7%.
  • (AOC-CORP) Administration of Courts - Correction Officers Retirement Plan: Juvenile Detention and Adult Probation (Superior Court). Contributions begin 90 days after first day of employment. Election rates of contribution are between 5% - 40%; default rate of 7%.
  • (PSPRS) Public Safety Retirement System: Employees in certain positions with the Sheriff's Office. Defined Benefit Tier 3 contribution amount is 9.94%. Contributions begin 90 days after first day of employment.

Additional Benefits
The following additional benefits are available to all regular employees:

  • 11 Paid Holidays
  • Payroll direct deposit
  • Paid Time Off - vacation/sick time
  • Pre-tax deduction plan
  • Up to 80% of medical premiums paid by Mohave County
  • Bereavement Leave

These materials were created to help you understand the benefits available to you. This is not a Summary Plan Description and is not intended to replace the benefit summaries or schedule of benefits contained within the Plan. If any provision of these materials is inconsistent with the language of the Plan, the language of the Plan will govern .

Drop files here browse files ...

Related Jobs

Program Representative   As assigned within Mohave County, AZ new
September 27, 2023
Program Representative   Kingman, AZ new
September 25, 2023
September 20, 2023