Overnight- Customer Care Center Representative

State Farm Mutual Automobile Insurance Company
December 2, 2019
Tempe, AZ
Job Type


One Company...Many Careers!

A Day In The Life Of A Customer Care Rep

This opening is for a full time overnight shift in the Customer Care Center. As a member of the Customer Care Center team you will help our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our Customer Care Center Reps are committed to solving customer's needs on first contact through simple, high-quality and personalized experiences for every customer. As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry.

The Customer Care Center Representative role includes answering insurance service questions and assisting with the selling of State Farm insurance products to all customers. We have part-time opportunities for both Service (Unlicensed) and/or Sales (Licensed) openings. We also have some full-time opportunities as well as roles that require Spanish bilingual skills.

Our licensed team members will sell State Farm insurance products through an inbound call center after successfully filling state licensing while maintaining continuing education requirements. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). This is a must in order to maintain employment!

Our campus is conveniently located on Tempe Town Lake in close proximity to light rail transit & downtown Tempe.

What We Are Looking For

Our rock star employees successfully complete all required training in order to provide a remarkable customer experience by demonstrating the following skills:

  • Communicates clearly, professionally and empathetically using approved scripts via phone or written correspondence
  • Knows where to find answers to a variety of insurance related questions while helping the customer understand what will happen next
  • Handles multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative team environment
  • Thrives on accountability to your team, your work and your schedule!

    What You Can Expect

    The Customer Care Center supports our customers 24 hours/7 days a week. Our team members work in a shift environment that includes irregular hours, weekends, and holidays based on workload and job requirements. Schedules may change based on business need. You will be asked to provide your shift availability during the application process. We have the following types of shifts and openings:

  • Overnight
  • Weekend
  • Full-time

Pay starts at $15.50/hour-$17.25/hour and may include shift differential or bilingual pay for some roles. Merit reviews are conducted annually and may include performance-based pay increases as well as a bonus based on company results.

Selected candidates will participate in mandatory training that is paid at the same hourly rate as after training! Training schedules will vary based on shift and role. The training continues beyond day one as well.

Training Schedule for Unlicensed Position (5 Weeks Mandatory Training)-

  • Onboarding/Core: Monday-Friday 12:00PM-8:30PM (01/27/20-02/14/20)
  • On the Job Training: Tuesday-Saturday 12:00PM-8:30PM (02/17/20-02/28/20)
  • Schedules following training will be Wednesday-Saturday 9:30PM-8:00AM

Training Schedule for Licensed Position (12 Weeks Mandatory Training)-

  • Onboarding/Core: Monday-Friday 7:00AM-3:30PM (01/27/20-04/03/20)
  • On the Job Training: Monday-Friday 7:00AM-3:30PM (04/06/20-04/10/20), Tuesday-Saturday 7:00AM-3:30PM (04/11/20-04/17/20)
  • Schedules following training will be Monday, Thursday, Friday, Sunday 7:45PM-6:15AM

Next Steps: Competitive candidates may be invited to participate in pre-employment testing and/or the interview process. This is where the excitement begins! Watch this video to learn more about the Customer Care Center.

What's In It For You

Competitive Benefits, Pay and Bonus Potential: Who doesn't want money, right? Our part-time opportunities are eligible for benefits also!

Volunteer: Get involved and give back to the community!

Tuition Reimbursement: We have partnerships with local community colleges and help with educational expenses

A Learning Culture: Mentoring, Professional Designations, Employee Development, Wellness Initiatives and more!

401k Plan and FULLY FUNDED PENSION: This is kind of a BIG deal!

Dress Code: We trust our employees to dress for their day. That's right, we trust you...

Free covered garage parking: No more bad hair days from walking in the rain!

We embrace Diversity and Inclusion--It's simply the right thing to do!

Learn more about our benefits at State Farm Careers!

We are not just offering a job but a meaningful career! We're here to help life go right®

Come join our passionate team!




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